SKI ZENIT GENERAL TERMS & CONDITIONS
All bookings must be made through:
✓ The Ski Zenit online shop.
✓ Email to firstname.lastname@example.org
✓ In person at the Ski Zenit office in Saas-Fee.
✓ For every booking, Ski Zenit will send a booking document showing all the services hired, the prices and any applied discounts or credits.
✓ Bookings will not be confirmed until the payment of 100% of the invoice amount is paid. Any booking not confirmed within 4 days by payment from the client, will automatically be canceled.
Payments can be made with:
✓ Credit card using the secured payment link we will send by email with the booking.
✓ Credit card sending your card details by email or by giving them over the phone
✓ Bank transfer with all fees paid by the ordering client. Ski Zenit must receive the booking
amount in full and in Swiss Francs into our bank account. Please email us the bank transfer
✓ Cash payments in Swiss Francs are accepted for bookings made at our office.
2. Cancellation and Refunds
✓ If you cancel your booking for any reason, this refund policy will be strictly applied. Please GET INSURED to avoid costs with non-refundable services which can't be used in case of unexpected problems.
In case of cancellation from the client’s side or for any other reason beyond Ski Zenit’s responsibility, the following refund policy shall apply:
✓ Up until 4 weeks before arrival: 90% refund, 10% payable (minimum 20 Sfr. maximum 300 Sfr. cancellation fee, per booking).
✓ Between 4 weeks and 7 days before arrival: 50% refund. 50% payable.
✓ 7 days or less before arrival: No refund. 100% payable.
✓ If cancellation is due to a reason related to "official travel restrictions" (pandemic, war, etc..) we will proceed with a 90% refund, 10% payable (minimum 20 Sfr. maximum 300 Sfr. cancellation fee, per booking). To be eligible for this refund, clients must be subject to one or more of the following circumstances:
i. Their country or region of origin has established travel limitations or imposed a quarantine for returning travelers.
ii. The place where the services take place, has established severe limitations (i.e. mandatory quarantine) for travelers arriving from the client’s country or region.
✓ These Terms and Conditions apply to all products and services provided by Ski Zenit. In the event that any accommodation, other than the Ski Zenit Hotel has been booked, the terms and conditions of a third party service provider will apply.
✓ We strongly recommend that clients have trip cancellation insurance that covers unused services (offered by Ski Zenit) with sufficient coverage. Many credit cards include travel insurance when paying with them. Please check your travel insurance conditions carefully and if they do not cover the cancellation of your booked services with Ski Zenit, we strongly recommend adding it to your policy.
✓ Any participant should be sufficiently insured to be able to claim back for any unused service canceled due to any kind of personal reason or unforeseen circumstances.
✓ Clients who arrive late or fail to show up are NOT entitled to any refund or extend the duration of a session.
✓ In the event of the entire skiable area being closed due to technical problems, bad weather, avalanche control, poor snow conditions or any reason beyond the control of Ski Zenit, we will endeavor to offer alternative relevant activities. The additional cost of these activities will be covered by the previously paid training fees, therefore no refund will be given for ski training days lost due to circumstances beyond the control of Ski Zenit.
✓ Rescheduling of services by the client, that has already been booked and confirmed, is strictly subject to availability. In the event of situations that are beyond the control of Ski Zenit, we reserve the right to reschedule any booked and confirmed services. Ski Zenit will always inform the client at the earliest possible time in these situations.
3. Accident Insurance and ski pass
✓ All participants must have valid accident and rescue insurance (including helicopter evacuation), covering medical treatment and hospitalization in Switzerland and repatriation in case it is necessary.
✓ This insurance must cover the specific activity offered by Ski Zenit.
✓ Third-party liability insurance covering accidents is highly recommended to cover any damage.
✓ Trip cancellation insurance is also highly recommended, to cover specific services provided by Ski Zenit canceled and with no right for a full refund.
✓ Insurance must also cover all types of indoor and outdoor sports.
✓ Ski Zenit ski training services do not include the required ski pass and equipment in the quoted price. This must be purchased in addition, by the client.
✓ Certain services offered by Ski Zenit will require specific equipment which is not included in the daily price. Ski Zenit will send you a list with the required equipment and our staff will inform the participants in advance about any specific equipment needed for the training.
✓ A helmet and back protector are mandatory in order to participate in any of our ski race training. Back protectors are not mandatory for ski school lessons. Ski Zenit will not be liable in any case for any damage that a participant may suffer by not wearing the correct recommended safety equipment.
✓ Ski Zenit staff can provide assistance during the purchase and rental process of racing equipment, where needed. For purchases, they must be pre-ordered and the cost will be included in the booking as extra and must be paid in advance by the client. For rentals, the clients must pay directly at the rental shop.
✓ Ski Zenit staff are bound by legal obligations and will adhere, at all times, to FIS regulations, ski resort warnings and their professional limits. Safety remains paramount.
✓ All Ski Zenit staff will take the best possible course of action in case of accident, sickness or any other unforeseen circumstances in any activities/services organized by the Company.
✓ Those clients participating in any activities/services run by Ski Zenit, are liable for any accident they could cause.
✓ Ski Zenit has company liability insurance in accordance with Swiss law.
✓ In case of dispute, the legal jurisdiction will be Sion and Swiss law shall apply.
7. Under-age minors
✓ Ski Zenit staff will have a duty of care towards under-age minors whilst they are participating in all training and camp activities. This includes, but is not limited to, any incident of accident or sickness, any disciplinary issues, safety concerns and general well being of the athlete. Ski Zenit reserves the right to ask any participant to leave the camp if he/she does not abide by the Ski Zenit house rules and the appropriate behavior expected during training/camps.
8. Organization of groups
✓ Groups will have a minimum and maximum number of participants (according to the specific service/activity) that have a similar age and level.
✓ Whenever there are 3 or less participants of a similar age and level together in the group, additional fees will be applicable.
✓ Ski private training is a maximum of 3 participants of a similar age and ski level per trainer. Whenever there are more than 3 participants of a similar age and ski level, shared private training prices will be applied.
✓ Long-term training programs will be priced on a case by case scenario according to the number of participants.
✓ Travel expenses (of ski athletes and trainers) for training and racing in different resorts other than Saas-Fee or Val d’Anniviers are not included in the price and must be paid separately by the client.
✓ Groups, schedules and activities will be organized and decided by Ski Zenit staff. The organization of the groups will be based on a number of factors, including but not limited to, age and ability or experience.
We aim to ensure that you feel safe on our website, so your privacy and the protection of your personal rights are important to us. Therefore, we would ask you to carefully read the summary below about how our website works. You can trust that your data will be processed transparently and fairly, and we will make every effort to handle your data carefully and responsibly.
Controller and data protection officer contact details
The controller for the purposes of the GDPR, other data protection legislation in EU member states and other regulations pertaining to data protection is:
Address: Skizenit GmbH, Obere Dorfstrasse 54, 3906 Saas-Fe Suisse
Phone: +41 (0) 774 136 440
The data protection officer of the controller can be contacted at: email@example.com
Scope of processing of personal data
We collect and use your personal data only insofar as it is necessary to provide a functioning website, our content and services, for instance when you register on our website, log in to an existing customer account or order products. Your personal data is only collected and used with your consent. An exception to this rule is where prior consent is not possible due to given circumstances and the processing of the data is permitted by statute.
The security of your personal data is of high priority to us. We therefore take technical and organisational measures to protect your data stored by us in order to effectively prevent its loss and its misuse by third parties. Our employees tasked with processing personal data in particular are bound by confidentiality obligations and are required to comply with these. Your personal data is secured by ensuring that it is transmitted in encrypted form; for instance, we use SSL (Secure Sockets Layer) to communicate with your web browser. A padlock symbol will be displayed by your browser so that you can see when an SSL connection has been established. To ensure that your data is protected at all times, the technical security measures undergo regular review and are adapted to new technological standards where necessary. These principles also apply to companies that we commission to process and use data in accordance with our instructions.
Purposes of processing and the legal principles governing how your personal data is processed
We collect, process and use your personal data for the following purposes:
✓ The establishment and performance of contracts
✓ The delivery of newsletters
✓ Marketing activities, such as prize draws
✓ Customer service and customer support
✓ Provision of broadcast media services, e.g. for processing orders for the goods and services we offer online
Your personal data may be processed on the basis of the following legal principles:
✓ Art. 6, para. 1, letter a of the GDPR serves as the legal basis for processing activities for which we acquire your consent for a certain processing purpose.
✓ Art. 6, para. 1, letter b of the GDPR states that personal data may be processed for the performance of a contract, e.g. when purchasing a product. The same applies to any processing activities that are necessary for the performance of pre-contractual activities such as handling enquiries regarding products or services.
✓ Art. 6, para. 1, letter c of the GDPR applies in cases where we are bound by a legal obligation that requires personal data to be processed, for instance for compliance with tax obligations
✓ Art. 6, para. 1, letter d of the GDPR states that personal data may be processed in order to protect the vital interests of yourself or other natural person.
✓ Art. 6, para. 1, letter f of the GDPR applies in relation to our legitimate interests, for instance when employing service providers for the purpose of performing orders (e.g. delivery services), when performing statistical surveys and analyses or when logging login attempts. Our interest lies in providing a user-friendly, appealing and secure website and optimizing the same in order to both serve our business interests and meet your expectations.
Duration of storage and routine erasure of personal data
We only process and store your personal data for as long as it is necessary to fulfill the purpose for which it is stored or while we are required to do so according to law or regulation. Once the purpose ceases to apply or is fulfilled, your personal data will be erased or restricted. Where data is restricted, the data will be erased as soon as retention periods imposed by law, articles of association or contract no longer prevent this erasure from being performed, as long as there is no reason to assume that erasure would jeopardize your legitimate interests, and provided that this erasure would not involve a disproportionately high amount of effort due to the specific nature of the storage.
Collection of general data and information (log files)
In keeping with Art. 6, para. 1, letter f of the GDPR, our website collects a range of general data and information upon each access that is temporarily stored in a server’s log files. A log file is created as part of the automatic logging performed by the processing computer system. The following data may be collected:
✓ Access to the website (date, time and frequency)
✓ How you arrived at the website (referring page, hyperlink, etc.)
✓ Volume of data sent
✓ The browser and browser version that you are using
✓ The operating system that you are using
✓ The internet service provider that you are using
✓ The IP address that your internet service provider assigns to your computer when connecting to the internet
The collection and storage of this data is required for the operation of the website in order to provide the website functionality and correctly deliver the content of our website. We also use the data to optimise our website and ensure the security of our IT systems. For this reason, the data is stored for a maximum of seven days as a technical precaution.
We also use this data for the purposes of marketing, market research and structuring our services to meet demand by creating and analyzing usage profiles under pseudonyms, albeit only if you have not asserted your right to refuse or withdraw consent for the usage of your data in this fashion (see notes regarding your right to object under “Your rights”). This includes the “Remember me” function that you can also disable in your customer account under “Personal data”.
Cookies, web analysis services and social media
Processing of personal data when making contact, upon registration and when submitting guest orders
b)Miscellaneous Based on Art. 6, para. 1, letters c and f of the GDPR, we use and store your personal data and technical information where necessary to prevent or investigate misuse or other illegal behavior on our website, e.g. to maintain data security in the event of attacks on our IT systems. This may also be done on the basis of orders by public authorities or courts of law, insofar as we are required to do so by law, and also to preserve our rights and interests and to enable a legal defense on our part.
Transmission of personal data to third parties
When transmitting your personal data, we ensure that the level of security is always as high as possible, which is why your data is only transmitted to service providers and partner companies that are carefully selected beforehand and bound by contractual obligations. We also only transmit your data to bodies which are located within the European Economic Area and are thus subject to strict EU data protection legislation or which are bound by a corresponding security standard. Transmission of data to third countries is not currently performed or planned.
a) Transmission among companies affiliated with the Group in accordance with Art. 6, para. 1, letter b of the GDPR We transmit your personal data for the conclusion and performance of contracts relating to the performance of deliveries and services on our website to companies affiliated with the Group within Germany to be stored in central databases and for internal Group billing and accounting purposes. This is necessary in particular for you to be able to use all of our services. If you wish to collect your order at a retail outlet, the retail outlet that you have selected will be notified of your order and will process it. If you contact a retail outlet or our customer hotline in the event of questions, complaints or returns, they will also gain access to your order data to enable them to address your concern.
b)Transmission to other third parties in accordance with Art. 6, para. 1, letters c and f of the GDPR Finally, we may transmit your data to third parties or government bodies under current data protection legislation if we are legally required to do so (e.g. on the basis of an order of a public authority or court of law) or if we are entitled to do so (e.g. because it is necessary for the investigation of criminal activity or to assert and enforce our rights and interests).
Of course, you have rights in connection with the collection of your data, which we are pleased to inform you about here. If you wish to make use of any of the following rights free of charge, simply send us a message. You can use the following contact details without incurring any costs other than those charged by your communications provider for transmitting the message:
By post: Skizenit GmbH, Mischistraße 10, 3906 Saas-Fe Suisse
For your own security, we reserve the right to acquire further information needed to confirm your identity when responding to an existing enquiry. If identification is not possible, we also reserve the right to refuse to respond to your enquiry.
a) Right to information You have the right to demand information from us on the personal data stored about you.
b) Right to rectification You have the right to demand immediate rectification and/or completion of the personal data stored about you.
c)Right to restrict processing You have the right to demand that processing of your personal data be restricted if you dispute the accuracy of the data stored about you, if processing is unlawful and we no longer require the data, but you do not wish the data to be deleted and require it to assert, exercise or defend legal entitlements, or if you have disclosed your objection to its processing.
d)Right to erasure You have the right to demand erasure of your personal data stored by us, unless the retention of the data is necessary for freedom of expression, for freedom of information, for compliance with a legal obligation, for reasons in the public interest, for asserting or defending against legal claims or for exercising legal rights.
e) Right to information If you have asserted your right to rectification, to erasure or to place restrictions on processing, we will notify all recipients of the your personal data of how this data has been rectified, erased or is now subject to restrictions on processing, unless it is impossible to do so or involves disproportionate effort.
f)Right to data portability You have the right to have a copy of the data that you have provided us with sent to you or a third party in a structured, standardized and machine-readable format. If you demand that the data be sent directly to another data controller, this will only be done if it is technically feasible.
g)Right to object If your personal data is being processed on the basis of legitimate interests in accordance with Art. 6, para. 1, letter f of the GDPR, you have the right to object to processing at any time in accordance with Art. 21 of the GDPR.
h)Right to withdraw consent You have the right to withdraw your consent for the collection of data at any time with future effect. The data collected until the withdrawal takes legal effect remains unaffected by this. We hope that you understand that it may take some time to process your withdrawal for technical reasons and that you may continue to receive messages from us during this time.
i)Right to submit a complaint to a regulatory authority If the processing of your personal data violates data protection legislation or if your data protection rights have been violated in any other way, you may submit a complaint to the regulatory authority.
The quickest, easiest and most convenient way to exercise your rectification and erasure rights is to log into your customer account and edit or delete the data stored therein directly. Please note that once your data is erased, you will no longer have access to the services of our product partners through our website. This may also include re-downloading services. Therefore, please backup your data before asserting your right to erasure. Data that we are required to store in accordance with statutory obligations, articles of association or contractual retention requirements will be restricted instead of being erased in order to prevent its usage for other purposes.
Links to the websites of other companies
Our website contains links to the websites of other companies. We are not responsible for the data security precautions of other websites accessible via these links. Please enquire through these external websites about their respective privacy policies.